Refund and Returns Policy

Effective Date: 01-10-2024

At Khoka, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Refund and Returns Policy carefully.

1. Return Eligibility

You may return items purchased from Khoka under the following conditions:

• Food Items: Due to health and safety regulations, food items are non-returnable. Please inspect your order upon delivery and contact us immediately if there are any issues with your order.
• Non-Food Items: Non-food items (such as merchandise) may be returned within 1 day from the date of delivery, provided they are unused, in original packaging, and accompanied by a receipt or proof of purchase.

2. Return Process

To initiate a return for non-food items, please follow these steps:

1. Contact our customer service team at doon.khoka@gmail.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Ship the item back to us at the address provided by our customer service team.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

4. Exchanges

If you received a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement at no additional cost to you.

5. Shipping Costs

Shipping costs for returned items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Khoka
Email: doon.khoka@gmail.com
Phone: +91 9368768665